Privacy policy.

Last updated: April 2025

At Prairie Studio, we’re committed to protecting your privacy and ensuring your personal information is handled safely and responsibly. This policy outlines how we collect, use, and manage your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

For more on your privacy rights, you can visit the Office of the Australian Information Commissioner.

1. What We Collect

Personal Information is any information that identifies you. This may include:

  • Your name

  • Business name

  • Email address

  • Phone number

  • Postal or billing address

  • Website or social media links

  • Any other information you choose to share with us during an enquiry, project or service

We collect this information in various ways, including when you:

  • Fill out a form on our website

  • Book a discovery call or service

  • Communicate via email, phone, or social media

  • Subscribe to our mailing list

  • Visit or browse our website (via cookies and analytics tools)

2. How We Use Your Information

We collect personal information for the purpose of:

  • Providing services to you (e.g. branding, design, marketing, photography)

  • Responding to enquiries or quote requests

  • Sending occasional updates, emails or newsletters (if you’ve opted in)

  • Improving our website and user experience

  • Showcasing client work in our portfolio or marketing (with consent)

You may unsubscribe from our mailing list at any time by contacting us or clicking the unsubscribe link in an email.

3. Sensitive Information

We don’t typically collect sensitive information (e.g. health, ethnicity, political or religious views). If it ever becomes necessary for project delivery, we will only collect and use it with your consent or where legally required.

4. Website Analytics & Cookies

Our site uses cookies and tools like Google Analytics to better understand how visitors use the site. This may include anonymised data such as browser type, time spent on pages, and referring websites. These tools help us improve the experience for our users.

You can disable cookies through your browser settings, though this may limit some website functionality.

5. Third Parties & Integrations

We may use or integrate with trusted third-party platforms like:

  • Squarespace (for website hosting and analytics)

  • Google (email and file storage)

  • Meta/Instagram (for social media interactions)

  • Calendly (for scheduling calls)

These platforms may have their own privacy policies, and we recommend reviewing them. We are not responsible for the content or practices of external websites or services.

6. Testimonials & Portfolio Use

If you provide a testimonial or if we’ve completed a project together, we may use details and visuals in our online portfolio, on social media, or in promotional materials — but only with your approval.

7. Storage and Security

Your information is stored securely using encrypted systems and tools. We take reasonable steps to prevent loss, misuse, or unauthorised access to your data.

We retain data for a minimum of 7 years, unless you request removal earlier (where possible under the law).

8. Access and Corrections

You have the right to access the personal information we hold about you and to request corrections if it’s outdated or inaccurate.

To make a request, please get in touch using the details at the end of this policy. We may ask for identification to ensure the request is secure.

9. Overseas Disclosure

Some third-party services we use (e.g. cloud platforms) may store data overseas. By using our services, you consent to this and understand we take reasonable steps to ensure your data is protected.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. We recommend checking in now and then if you want to stay across any changes.

11. Questions or Complaints

If you have any questions about this policy, or wish to make a complaint, please contact us via our Contact Page.

We will respond to all privacy-related queries promptly and do our best to resolve any concerns.